Policies & Payments

Refunds, payments, privacy, terms and how we use AI.

What is DocBook's refund policy? → Can I get a refund for my video call? → I want a refund for my clinic appointment. → How do I request a refund myself? → Do you refund if I miss my clinic visit? → Which payment gateway does DocBook use? → Why did my payment go through a different provider this time? → Can I choose my payment method? → Is my payment secure on DocBook? → What data does DocBook store about me? → Do you sell or share my information? → Is my chat with you private? → How does DocBook use AI? → What can the AI assistant do? → Does the AI give medical advice? → What are the terms of using DocBook? → Where can I read the terms and conditions? →